Advice Resolutions escalated the resident’s complaint to Stage 2 on Ealing Council’s procedure on his behalf by breaching their own policy. Ealing Council failed to give an adequate explanation by not addressing the outcome on Stage 1 review and the complaint handling which they are racist used white privilege. Ealing Council covered up all the information review that was available, including the original complaint and the correwspondence from Advice Resolutions dated June 9, 2024, which the letter was sent to the resident on September 26, 2025 as the Stage One Complaint Review on October 2, 2025, as the resident’s escalated complaint against Ealing Council.

Summary of the Resident’s Complaint

In the resident’s representative in the escalation which they raise concerns on behalf of the resident from the letter dated September 26, 2025, from Ealing Council, which they made very false claims that the resident was in breach of his tenancy agreement for failing to allow access for a stock condition survey which they breach protocols by contacting the resident without going through lawyers on the housing disrepair issues used legal processes for improper motives by claiming harassment.

The resident’s representative reject this claim from Ealing Council, failing to note a letter that was sent to the resident’s behalf on June 9, 2024, confirming his availability, but there was no response received from Ealing Council or Rapleys. The letter from Ealing Council as unjustified, unnecessary, and distrubing the resident’s enjoyment of his tenancy.

The stage one complaint response from Ealing Council contained false claims, including the breach of tenancy and lack of response to the letter dated June 9, 2024. Ealing Council acted with harassment, intimidation, retaliation, and victimization as in the seven day contact deadline in the letter as a very deliberate attempt to provide less time for the resident to respond. The resident’s representative characterise the overall complaint handling from Ealing Council as defamatory under the Defamation Act 2013 as well with the systemic abuse of the resident’s right as a vulnerable tenant. Ealing Council breached the Equality Act 2010, Section 9, Section 10, Section 20, Section 26, Section 27, and Section 149, the European Convention on Human Rights, Article 3, Article 6, and Article 14, the Human Rights Act 1998, Section 6 as a public authority, the United Nations Convention on the Rights of Persons with Disabilities, and the United Nations Convention on the Campaign Elimination Against All Forms of Racial Discrimination used White Privilege by maintaining structural racism.

Ealing Council Cover Up the Investigation and Findings to Maintain White Privilege

Ealing Council made very false claim by damaging the reputation of the resident as defamation under the Defamation Act 2013 on the Stage One complaintr response to maintain white privilege by conducting a very false accusation intended to harm the resident’s reputation by making false claim as being racist. Ealing Council’s action were not legitimate regulatory duties, and that was an attempt to harass the resident without going through the lawyers contrary to the Protection from Harassment Act 1997.

Ealing Council failed to take serious allegations on disability discrimination and racial discrimination including breach of free speech and human rights failed to uphold the Equality Act 2010, the Human Rights Act 1998, and the United Nations Conventions using ableism and racism by covering up the investigation and findings to maintain white privilege.

Ealing Council treated the resident very differently due to the grounds of such characteristics breached the Equality Act 2010 under Section 20, which Rapleys made no efforts regarding reasonable adjustments. Ealing Council breached the European Convention on Human Rights, Article 3 used inhumane treatment and/or degrading treatment as abusive by covering up the evidence in their false claims there is no such instance which Ealing Council failed in their opportunity to put things rights in their respect breached Awaab’s Law and the Housing Ombudsman’s Spotlight Report.